FAQ
What are the dates of the next Salon du Chocolat de Lyon ?
The 11th Salon du Chocolat of Lyon will take place from Friday 10th to Sunday 12th November 2023 at Centre de Congrès - Cité Internationale.
What are the Salon opening times?
The show is open daily from 10am to 7pm (excluding the opening night).
What is the address of the Salon?
The Salon is at Centre de Congrès de Lyon à la Cité Internationale :
50 quai Charles de Gaulle
69463 Lyon
How can I travel to the Salon?
The Centre des Congrès is located at the northeast gateway to Lyon, between the Parc de la Tête d'Or, the Quai Charles de Gaulle and the Rhône, just at the entrance to the city center, close to the “périphérique” northern (ring road).
Trolleybus
C1 : Gare Part Dieu–Cuire. “Cité Internationale-Centre de Congrès” stop.
Bus
C4: Jean Macé-Cité internationale with connections to metro lines A and D. Stops Foch
(A) and Saxe Gambetta (D) stops. Cité internationale-Centre de Congrès" stop.
C5: Bellecour Antonin Poncet-Rillieux Semailles/Vancia Château Bérard. Link to the peninsula
(downtown Lyon - Bellecour). Cité internationale-Centre de Congrès" stop.
C2: Part-Dieu station at Rillieux. Transbordeur-Cité Internationale" stop.
C26: CIté Internationale-Transbordeur to Grange Blanche. Stop "Transbordeur-Cité Internationale".
n°70 : Gare Part-Dieu to Neuville. Transbordeur-Cité Internationale" stop.
Is there a cloakroom at the Salon?
Yes, there is a cloakroom at the Salon (price: 2 € per article). For security reasons, large suitcases and bags are not permitted.
Is the Salon accessible to people with reduced mobility?
Access to Centre des Congrès will be provided for people with reduced mobility.
Are pets admitted to the Salon?
For reasons of safety and hygiene, pets are not allowed on the show floor, with the exception of guide dogs.
Can I withdraw cash from a cash machine inside the Salon?
There are no cash machines inside the Salon. Please note that any exit is permanent: we therefore suggest that you withdraw some cash before you enter.
How much is an entry ticket for the Salon du Chocolat of Lyon?
You’ll find all our prices on our online ticket sales site.
Where can I buy tickets for the next Salon du Chocolat?
Tickets for the 2023 Salon du Chocolat of Lyon are available on our https://tickets-salon-du-chocolat.com/fr/48247-salon-du-chocolat-de-lyon/ site.
You can also buy your tickets at the Salon: ticket counters will be available at the entrance during Salon opening hours.
Use only an official sales circuit for buying your tickets.
Never buy your tickets from a scalper; the ticket will not be valid at the time of access control and you will be refused entry to the show. Counterfeit tickets purchased from a scalper do not entitle you to a refund or compensation.
Can I leave and come back later?
Any exit is final: you won’t be allowed to come back in.
Does my ticket give me access to the Salon for several days?
No, a ticket is valid for one day only (all exits are final). If you want to come several days, feel free to buy several tickets or our 3-day Pass to come every day of the show.
Can I buy an entry ticket with holiday vouchers?
You cannot buy entry tickets for the Salon du Chocolat with holiday vouchers.
Do I have to print out my ticket?
In order to be validated, the ticket must be printed (in black and white or colour) in portrait mode (vertical) on white, blank A4 paper with no change to the print size. You may also present your ticket on a Smartphone or tablet. It is prohibited to duplicate tickets.
Am I allowed to re-sell tickets?
It is prohibited to re-sell tickets for the Salon du Chocolat of Lyon.
“Art. 313-6-2 of the Penal Code − The fact of routinely selling, offering for sale or exhibiting with a view to selling or supplying the means with a view to selling or transferring tickets giving access to a sporting, cultural or commercial event or a live performance without the permission of the producer, organiser or owner of the exploitation rights for the event or performance, is punishable by a fine of 15,000 €. This punishment rises to a fine of 30,000 € in the event of a repeat offence.
For the application of paragraph 1, “tickets giving access” are considered to be any ticket, document, message or code, regardless of form and medium, certifying that the purchaser has obtained from the producer, organiser or owner of the exploitation rights the right to attend the event or performance.”
Are tickets exchangeable or refundable for reasons of convenience?
Tickets purchased through our online ticketing service are not exchangeable or refundable except in the case of technical problems caused by us.
In case of cancellation of the Salon du Chocolat of Lyon for health reasons, what will be the commercial proposals?
Your tickets will be refunded minus a handling fee of €2 per adult ticket.
I’ve bought two entry tickets and my name appears on both tickets: is that a problem?
No problem: you can give your second ticket to a friend or family member.
Is entry free for the disabled?
No, there is no free admission. However, we do offer a reduced rate on presentation of proof of entitlement.